Previewing as an end user would experience it — messages below simulate a VDS employee. Nothing here reaches production.
Hi, my VPN keeps dropping and now SSO won't let me into the build dashboard.
ServiceNow Search
Let me check your recent tickets. I can see INC-48112 from last week about the same SSO timeout. Is this a continuation of that, or did it start fresh today?Started fresh this morning after the VPN dropped.
Vendor & Account Lookup
Got it. This is an access/SSO issue, not a network one — I'm routing you to the Access & Identity Specialist with your account context attached. They'll pick it up right away.PROTOTYPE · scripted replies · no real Bedrock calls